Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with DuoBoots.
How do I find my correct calf size?
To find your perfect fit, measure the widest part of your calf while sitting down with your foot flat on the floor. Use a flexible tape measure and select the corresponding centimeter measurement from our size dropdown.
What is your return policy?
We offer a 30-day return window for all unworn boots in their original packaging. Please ensure the soles are protected when trying them on indoors to qualify for a full refund.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What materials do you use for your boots?
Our boots are handcrafted in Europe using premium, sustainably sourced leathers and suedes. Each pair is designed for durability and comfort, featuring high-quality linings and robust soles.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay in supported regions.